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Future Matters - In Detail

A Volunteer-led Programme Empowering Communities to Plan for End of Life Care.

Future Matters is a community based solution to raising awareness of end of life care planning. Volunteers are trained to cascade end of life care planning information to local communities. They support members of the public to put their plans in place and help them share their plans with those who will care for them.

The Volunteer Training Programme

Volunteers attend a four day training programme (covering 8 modules) that equips them with the knowledge, skills and tools to become a Future Matters Volunteer. The training includes planning for the last years of life/end of life care; advance care planning; beliefs and attitudes to death and dying, initiating and holding conversations around planning for the last years of life; understanding death dying and local services, legal issues (wills and powers of attorney) and funerals; and supporting service users to complete an advance care plan.

Module 1: Introduction to last years of life care planning and Future Matters Volunteer Role
Module 2: Putting your house in order Part 1 (Wills & Powers of Attorney)
Module 3: Introduction to Advance Care Planning
Module 4: Putting your house in order Part 2 (local services and funeral wishes)
Module 5: Loss and bereavement
Module 6: Planning for Last Years of Life – Volunteer Skills
Module 7: Putting it into practice (Community)
Module 8: Putting in into practice (One to One Support)

- Future Matters Volunteer Training: A Four Day Training Programme
Download PDF

Outcomes / Reports

The programme, initially developed in 2010, has benefited from continual monitoring, redevelopment and improvement. Originally commissioned by NHS London for implementation across North Central London, it is currently being commissioned by Islington Clinical Commissioning Group (CCG) as well as by St Christopher’s Hospice and Croydon CCG.

Gentle Dusk Future Matters Report Islington Year 1 and
Gentle Dusk Future Matters Report Islington Year 2 and
Gentle Dusk Future Matters Report Islington Year 3 and
Gentle Dusk Future Matters Report Islington Year 4

Case Studies

The stories of those supported by our Future Matters Volunteers best describe the work we do. Please look at some of the recent case studies:
Case Study 1 - Anne and Ethel
Case Study 2 - Mark

Additional Resources

A number of valuable resources have been developed as part of this programme including an Advance Care Plan template which was developed in partnership with Age UK Islington volunteers and incorporating feedback from clients: Gentle Dusk Advance Care Plan

Volunteers use their skills in remarkable ways. After completing the Future Matters training programme Rick Taylor wrote 2 poems

A Final Journey – highly commended in the Dying Matters Creative Writing Competition 2014.

I Didn’t Want This

For further information and to commission the Future Matters programme or the training please contact Mireille Hayden at Please also see our Training page for information about all out training programmes.


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