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Future Matters - In Brief

Empowering communities to talk about and plan for the end of life

Future Matters is a volunteer-led programme that trains volunteers to be peer educators in end of life planning. Once trained the volunteer peer educators talk to the public about why it is important to plan for the end of life and how to do this. The volunteers become role models; champions for the cause within their local communities.

The volunteers deliver workshops, talks, run Death Cafes and a range of year round events including Dying Matters Week awareness raising events. They also support people to put their end of life care plans in place. This includes supporting people to write an advance care plan, record their funeral wishes and providing information about making a will and organising powers of attorney.



The aims of Future Matters

- To raise awareness of the importance of open conversations around death, dying and bereavement
- To raise awareness of the importance of planning for the end of life
- To empower and support people to develop their own end of life care plans
- To enable people to voice their choices to those close to them and those who may make decisons on their behalf

Commissioning Future Matters

Future Matters has been developed, delivered, monitored and improved over a period of 7 years. We can deliver the Future Matters volunteer training programme and support it's implementation in any locality in the UK or we can deliver the Future Matters volunteer training as a stand alone package. A licence for Future Matters and a train the trainer option can also be commissioned.

The benefits of commissioning Future Matters:

- A more empowered community
- More open end of life discussions taking place
- Reduced barriers to end of life conversations with health professionals
- More advance care plans, wills, powers of attorney and funeral plans in place
- More people cared for and dying in their perferred place
- Less inappropriate hospital admissions and reduced hospital costs


The programme, initially developed in 2010, has benefited from continual monitoring, re-development and improvement. It was first commissioned by NHS London for implementation across North Central London (Enfield, Haringey, Camden and Islington) and since then has been commissioned by the London Borough of Barnet, St Christopher's Hospice/Croydon Clinical Commissioning Group (CCG), Kensington and Chelsea Citizen's Advice Bureau and Islington CCG where we have been running the programme since 2013.

You can learn more about the impact of the Future Matters in Islington (including the programme outcomes) on our Future Matters - In Detail page.


“The support from Future Matters was very useful. I feel less anxious about my future and it has helped me to discuss my future with my GP. The support from Future Matters has put my mind at rest”
Future Matters Service User

"I feel complete. There is so much lifted off me because it is done. It is wonderful"
Future Matters Service User after writing her advance care plan

“Gentle Dusk’s ethos of collaborative partnership working encourages innovation and excellence. As providers of high-quality training & resources around End of Life Care, they inspire their trainees to take responsibility for driving the project forward and delivering outcomes. Working with Gentle Dusk has enabled us to attract new highly-skilled volunteers and to upskill current volunteers to the benefit of both Future Matters & our organisation as a whole”
Volunteering Manager, Age UK Islington

For further information:

For further information and to commission Future Matters please contact Mireille Hayden at

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