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Future Matters

Empowering communities to talk about and plan for the end of life

Future Matters is a community based solution to raising awareness of end of life care planning. Volunteers are trained to cascade end of life care planning information to local communities. They support members of the public to put their plans in place and help them share their plans with those who will care for them.

Future Matters improves advance care planning and all other forms of planning for end of life.

Our Volunteer-led Programme Empowers Communities to voice their choice in End of Life Care

Volunteers are given the knowledge, skills and tools to become Future Matters Volunteers, or peer educators in end of life care planning.

Future Matters Volunteers deliver one to one appointments to help clients plan and write out their end of life care plans including their advance care plan.

Volunteers also run workshops for community organisations. They make presentations to a variety of groups (e.g. older persons forums); and run information stalls at appropriate events and during Dying Matters week.


Future Matters is successful and cost effective. In an average size Clinical Commissioning Group (population size 250,000), the following outcomes can be expected:

Year 1: 22 volunteers trained, 17 awareness raising events delivered, 260 members of the public reached, 47 end of life care plans completed (including 12 advance care plans).

Year 2: 570 members of the public reached through awareness raising events, 105 one to one appointments, 65 end of life care plans put in place (including 31 advance care plans).

Future Matters has been developed, delivered, monitored and improved over a period of 5 years. Gentle Dusk can deliver the Future Matters training programme and support its implementation in any locality in the UK or deliver the training as a stand-alone training package. A license for the programme and train the trainer option can also be commissioned.


“The support from Future Matters was very useful. I feel less anxious about my future and it has helped me to discuss my future with my GP. The support from Future Matters was all helpful and has put my mind at rest”
Future Matters Service User

“Gentle Dusk’s ethos of collaborative partnership working encourages innovation and excellence. As providers of high-quality training & resources around End of Life Care, they inspire their trainees to take responsibility for driving the project forward and delivering outcomes. Working with Gentle Dusk has enabled us to attract new highly-skilled volunteers and to upskill current volunteers to the benefit of both Future Matters & our organisation as a whole”
Volunteering Manager, Age UK Islington

Partners and Clients

NHS London – North Central London Clinical Commissioning Groups – Age UK Islington – Age UK Camden – Islington CCG - London Borough of Barnet – Jewish Care.


For further information and to commission Future Matters please contact Mireille Hayden at

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